Refund and Returns Policy

Last updated: 2025

At Honoc, we strive to deliver high-quality marketing services that bring measurable value to your business. Our refund and return policy is designed to be fair and transparent for all parties involved. Please read the following policy carefully before availing of our services.

1. Services Covered

This policy applies to all digital marketing services offered by Honoc, including but not limited to:

SEO & SEM Services
Social Media Marketing
Paid Advertising Campaigns
Content Marketing
Branding & Strategy
Web Design and Development

2. Refund Policy

Due to the nature of digital services, once work has commenced or been delivered, refunds will only be considered under the following conditions:

Eligible for Refund:

If no work has been started and you request cancellation within 24 hours of payment.
If the service delivered does not match the scope agreed upon in the signed agreement or order confirmation.
If there are verifiable issues with the service that remain unresolved after multiple revision attempts.

Not Eligible for Refund:

If the project has been initiated or partially/fully delivered.
If delays or poor results occur due to insufficient input, delayed communication, or unavailability from your side.
For services purchased under discounted packages or promotional offers.
If expectations were not met due to unrealistic outcomes beyond industry standards (e.g., “guaranteed #1 Google rankings”).

Refund Request Process:

Email us at support@honoc.in with your project details and refund reason.
We will review the request within 5-7 business days.
If approved, refunds will be processed to the original payment method within 7-10 business days.

3. Cancellation Policy

You may cancel any recurring service (e.g., monthly SEO packages) with 7 days’ prior notice before the next billing cycle.
For one-time projects, cancellations after work has started will be subject to a partial refund, based on the work completed up to that point.

4. Revisions and Dispute Resolution

We value client satisfaction and offer up to 2 free revisions per service where applicable. If you are still not satisfied after revisions, we encourage open dialogue and will work with you to find a fair resolution.